What Did He Just Call Me?! Customer Service, Part 2

PH01610J (1)That’s what I’m talking about!  I don’t know about you, but when I was growing up, my parents did not call anyone by their first name unless they were on a first name basis.  Nowadays, you can call anyone anything and it’s supposed to be cool.  Well, not in the old school!  So today, when a millennial customer service rep called me “Mrs. Joyner”, I almost passed out.  Ok, it wasn’t that dramatic, but it did stop me cold in my tracks!  It was so refreshing to hear a person in business address me in such a way.

Oddly enough, that’s how we run our business.  We call you by your last name unless you request otherwise (or you or your children have eaten at our house).  Now, don’t get me wrong.  We’ve had a few blunders (yeah, we’ve called some folks Ms. that were Mr.-shoot I can’t figure everyone’s gender out from their name!), but overall our customers give us excellent rating on how they’re spoken to.  So much so that we’ve had to turn down some customer service applicants because we’re “too patient” & “they couldn’t be that nice”.  Yeah…….we don’t want you working here unless you have a servant mentality.  Thanks, though!

So, what do you think?  Do you like it when a sales person or customer service person calls you by your first name or last name?

Tonya

 

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